Privacy Policies
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Who We Are
This Notice of Privacy Practices applies to Hand and Wrist of Louisville, a medical and surgical practice in Kentucky. All providers, staff, and employees of our practice follow this notice.
Our Responsibilities
We are required by law to maintain the privacy of your protected health information (PHI).
We will let you know promptly if a breach occurs that may have compromised your health information.
We must provide you with a copy of this notice.
We must follow the terms of this notice.
How We May Use and Share Your Information
We typically use or share your health information in the following ways:
For Treatment – To provide, coordinate, or manage your medical care and related services.
For Payment – To bill and obtain payment from you, your insurance company, or other third-party payers.
For Healthcare Operations – To run our practice, improve your care, and contact you when necessary.
We may also use and share your information as permitted or required by law, including:
Public health and safety issues (e.g., reporting communicable diseases)
Law enforcement and legal proceedings
Organ and tissue donation requests
Workers’ compensation, disability, or similar programs
Coroners, medical examiners, and funeral directors
National security and protective services
Communication by Phone, Voicemail, and Text
We may contact you by phone to discuss your appointments, treatment, or billing matters.
We may leave voicemail messages at the phone number(s) you provide, which may include limited medical or billing information.
We may communicate with you via text message for appointment reminders or limited health information only if you have given written consent.
You may request that we contact you at a different phone number or by a different method (for example, mail instead of voicemail). We will accommodate reasonable requests.
Your Rights
You have the right to:
Get an electronic or paper copy of your medical record.
Request corrections to your medical record if you think it is incorrect or incomplete.
Request confidential communications (e.g., using a different address or phone number).
Ask us to limit what we share. We may not be able to agree to all requests if it would affect your care.
Get a list of those with whom we’ve shared your information for the past six years (excluding treatment, payment, and healthcare operations).
Get a copy of this notice at any time.
Choose someone to act for you if you have given someone legal medical power of attorney.
File a complaint if you believe your privacy rights have been violated.
Our Commitment
We will never sell your health information or use it for marketing purposes without your written authorization. If you give us permission to use your information in other ways, you may revoke it at any time.
Questions or Complaints?
If you have questions about this notice or believe your privacy rights have been violated, you can contact us:
Hand and Wrist of Louisville
Address: 2400 Eastpoint Parkway, Suite 530, Louisville KY 40223
Phone: 502-409-6898
You may also file a complaint with:
U.S. Department of Health and Human Services, Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Toll-Free: 1-877-696-6775
Website: www.hhs.gov/ocr/privacy